Customer Support
Please review the following before selecting the next level of customer care. Most questions can be answered or processed quickly through the following steps. We encourage the use of our online system, as it facilitates faster, more reliable service.
WRITTEN/VIDEO INSTRUCTIONS
Click here for written and video instructions
EXCHANGE/WARRANTY ISSUES (RMA)
Click here If you need to exchange or return your product(s)
ORDER TRACKING / VERIFICATION / BACKORDER STATUS
Click here to receive tracking numbers and information on your shipment
CHANGE OF SHIPPING ADDRESS
Click here if you need to change your shipping address before the product ships.
RE-ISSUE A RECEIPT
Click here to retrieve your receipt at any time.
If you would like speak with a customer service representative, call 888-635-5218 8AM-4PM PST Monday - Friday.
Regular Inquiries
If you must resolve a more complex, time-sensitive issue not covered by the preceding options, please fill out the form below. Our team will promptly address your concerns. If the issue is best served by our online options, a customer service representative will redirect you to this area. Thank you for supporting iPod Energy.
All Other Requests
For non-customer service inquiries including marketing, manufacturing/supply, and business development, please use the form below or call us at 888-635-5218 Ext. 6.
Shipping Address
iPod Energy
Returns/Exchanges Department
23785 El Toro Rd Box 401
Lake Forest, CA 92630
USA
Support Ticket
If you have determined that our automated system is insufficient for resolving your issue, please submit a trouble ticket below. Please note that our customer support consultants respond more quickly to support tickets than to phone calls or voicemails. Please enter the required information indicated in BLUE.
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